Shipping Policy

Last Updated: June 27, 2026

Thank you for shopping with STRONGORY LLC.

We are committed to providing a reliable shipping experience for every customer. Every order is carefully inspected before shipment to help ensure product quality and order accuracy.

Please review the following Shipping Policy before placing your order.

Order Processing

All orders are processed after payment has been successfully authorized.

Processing Time: 1–3 Business Days

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Certain products, high-volume purchases, or promotional periods may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Destinations

We currently ship throughout the United States and to selected international destinations.

If your country is unavailable during checkout, please contact our customer support team before placing your order.

Estimated Delivery Times

Estimated delivery times begin after order processing has been completed.

Delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary depending on carrier operations, customs processing, weather conditions, destination, or seasonal demand.

Shipping Rates

Shipping costs are automatically calculated during checkout based on:

• Shipping destination
• Package weight
• Package dimensions
• Selected shipping method

Free shipping promotions may be available during selected promotional campaigns.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates may require 24–48 hours before becoming visible on the carrier’s tracking system.

Product Availability

Most products are shipped directly from our fulfillment facilities after quality inspection.

Additional preparation time may occasionally be required for:

• High-demand products
• Limited edition releases
• Bulk purchases
• Promotional event orders
• Inventory transfers
• Seasonal product launches

Customers will be notified if significant processing delays occur.

Shipping Delays

Although we strive to ship all orders promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Carrier delays
• Severe weather
• Customs inspections
• Peak shopping seasons
• Public holidays
• Natural disasters
• Supply chain disruptions
• Incorrect shipping information provided by the customer

We appreciate your patience should these situations arise.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is submitted:

• Delivery may be delayed or returned by the shipping carrier.
• Address changes cannot always be guaranteed after an order has entered processing or shipment.
• Additional shipping charges may apply if reshipment is required.

If you notice an error, please contact us as soon as possible after placing your order.

Lost or Damaged Packages

If your package arrives damaged or appears incomplete, please contact us within 7 days of delivery.

Please include:

• Order Number
• Photos of the product
• Photos of the shipping packaging
• A brief description of the issue

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking with household members, neighbors, your property manager, or the shipping carrier before contacting our support team.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately based on inventory availability, warehouse location, or fulfillment logistics.

If multiple shipments are required, separate tracking information will be provided whenever available.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Refused or Undeliverable Orders

If an order is refused by the recipient or returned because delivery could not be completed, any applicable return shipping costs, customs fees, taxes, or carrier charges may be deducted from any eligible refund where permitted by applicable law.

Holiday Shipping

Processing and shipping times may be extended during holidays, major sales events, or other periods of unusually high order volume.

Customers are encouraged to place holiday orders well in advance whenever possible.

Contact Information

STRONGORY LLC

Customer Support Email: [email protected]

Customer Service Phone: +1 (000) 000-0000

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:

123 Business Avenue, Suite 100
New York, NY 10001
United States

If you have any questions regarding shipping, delivery, tracking, or your order status, please contact our customer support team. We are committed to providing timely assistance and a dependable shopping experience.