Last Updated: June 27, 2026

At STRONGORY LLC, customer satisfaction is important to us. We strive to provide high-quality activewear, fitness apparel, and sports accessories. If you are not completely satisfied with your purchase, we’re here to help.

Please read this Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging whenever possible.
  • Include all original tags, accessories, and promotional items received with the order.
  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made apparel.
  • Customized products with names, logos, or printed text.
  • Clearance or final sale items.
  • Gift cards.
  • Products showing signs of wear, washing, alteration, or misuse.
  • Undergarments, sports bras, compression wear, socks, or similar hygiene-sensitive items that have been worn or used (unless defective where permitted by applicable law).

If you have any questions before purchasing, please contact our customer support team.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Photos of the item received.
  • Photos of the shipping packaging.
  • A brief description of the issue.

After reviewing your request, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances.

How to Start a Return

Please contact our customer support team before returning any item.

Include the following information:

  • Order Number
  • Full Name
  • Email Address
  • Reason for Return
  • Photos (if applicable)

Our team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as STRONGORY LLC cannot guarantee receipt of returned packages without shipment tracking.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 2–5 business days for inspection.
  • 5–10 business days for your financial institution or payment provider to process the refund.

Refund timing may vary depending on your bank, credit card issuer, or payment provider.

Partial Refunds

In certain situations, a partial refund may be issued, including:

  • Items returned with minor signs of handling.
  • Products returned without original packaging.
  • Orders missing non-essential components.
  • Returns approved outside the standard return period at our discretion.

Order Cancellations

Orders may be cancelled before they enter processing or shipment.

Because orders are processed quickly, cancellation requests cannot be guaranteed.

If your order has already been packed or shipped, it may no longer be eligible for cancellation.

Personalized Products

Due to the customized nature of personalized products, we cannot accept returns or provide refunds for:

  • Personalized names.
  • Custom text.
  • Printed logos.
  • Custom graphics or designs.
  • Team apparel.
  • Corporate or promotional orders.

However, if a personalized item arrives damaged, defective, or contains an error caused by STRONGORY LLC, we will work with you to provide an appropriate resolution.

Refused Deliveries

If an order is refused or returned because of an incorrect shipping address provided by the customer, any applicable shipping charges, return shipping costs, customs duties, taxes, or carrier fees may be deducted from the eligible refund amount where permitted by law.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different size, color, or product, we recommend requesting an eligible return and placing a new order separately.

Fraud Prevention

To protect both our customers and our business, STRONGORY LLC reserves the right to refuse refund requests that appear fraudulent, abusive, excessive, or inconsistent with this policy.

Contact Information

STRONGORY LLC

Customer Support Email: [email protected]

Customer Service Phone: +1 (000) 000-0000

Business Hours: Monday –Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:

123 Business Avenue, Suite 100
New York, NY 10001
United States

If you have any questions regarding returns, refunds, or your order, please contact our customer support team. We are committed to resolving concerns fairly, promptly, and professionally.